Frequently Asked Questions

Yes, you can. And we already have successful examples that application in office and school. Actually our hotel locks also been called 'Card lock', 'Keyless lock' etc. It is available widely used in the public area which has demand that make filter for people's enter action. Please download our apartment (office ) and school solution from download page.

We need change the software language to ours,and the logo. Eking Hotel Lock System is written by 's engineer which has usually marked 'Eking' We accept request change to your own logo but please offers logo in clearly jpg/png format. About the language, the software's default language is english. Actually in each CD we give to user there is a tool named' language tool' included. It is a translate tool that allows user change each word to their own language whatever it is.

For 1 hotel, basic requires following as usual 1.hotel lock, 1pc/room 2.encoder, 1pc/reception 3.keycard, 1-5pcs/room The above is the basic kit.If you ask more function you may need following: 4-Wireless Data Receiver, 1pc/reception(It is used to download lock events on doors for tracking the history unlocking) 5-Energy Saving Switch 6-Lock Management Assistant, 1pc/reception(it is an advanced handing device that for housekeeping) You can download our hotel lock solution from download page.

We met several client has the same question. For this case, IC hotel lock is not prefered because it is more easy to destroyed by unexpected water or dust. IC hotel lock is suggested installed in a clean and inroom place. For the case lock should exposed under sun. We suggest the EK-5118 model plus a rubber shield which prevent water.

Usually there are wood door and metal door(maybe not solid metal but surface only). The friendly door for our product is wood hollow door. It is easy to place the mortise inside. For the metal door, please dig hole in advance under the guide of the slotting template. Another important parameter is the thickness.Our most model hotel lock requires doors is at least 4.0cm(1.57inch).The default max is 5.0cm(1.97inch). If your doors beyond the default max, please inform us so that we can do customize screws for you. Eking Stand-alone card lock is same in the request of door as hotel lock's.

Lock spend power on the time read card ,unlocking and drive motor. There will be a brightness blue or red light depends on card and beep. It not spend power for closin. In theoretics, a standard group 4pcs X AA alkaline battery has 25,000 times unlock life. However the real case is different because the lock will be locked by deadbolt by guest when they are sleeping.Our hotel lock has the deadbolt awoke light in the sensor window which is a small red light flashing continuously.Also the sensor inside lock requires power to detect the card in front of it always. (lock don't know when there will be a card, So it will keeps detecting whenever by a very low power drived). The result is that it has 12 months life for a frequency at 20 opening/day

1.Issue a new system card. 2.Read new system card on all old locks when turn the mechanical key to keep latch inside.(No need to read guest card or time card) 3.Read new system card on all new locks,read room setting card and time card.

If some hotel card locks need to reset for another hotel using,just use the mechanical key to open lock once(with two beeps).Then use the new system card,room NO. setting card,time setting card to configure lock again(Or system card three times and guest card once).